Terms of Service

1. Acceptance of Terms

By creating an account or using EcomSpy ("the Service"), you agree to these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

EcomSpy is an e-commerce competitive intelligence platform that provides data about publicly available Shopify stores, including store information, product data, advertising activity, and related analytics. All data is collected from publicly accessible sources. The Service is accessible through the website and, for subscribers, through an API and an AI-assistant (MCP) integration.

3. Accounts

• You must provide a valid email address to create an account
• Email signups must be verified within 7 days; unverified accounts are automatically deleted after that period
• You are responsible for maintaining the security of your account credentials, including any API keys you generate
• You must not share your account or API keys with others
• We reserve the right to suspend or terminate accounts that violate these terms

4. Subscriptions and Billing

• Access to full store data requires an active paid subscription. Without a subscription, the store list shows only a redacted preview and individual store detail pages, change history, and ad data are not accessible.
• Programmatic access — including the API and AI-assistant (MCP) integration — also requires an active subscription and a verified email address.
• Subscriptions are billed on a recurring basis through Stripe
• You can manage your subscription and payment methods through the billing portal in your account settings
• Cancellations take effect at the end of the current billing period
• We do not offer refunds for partial billing periods

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to scrape, copy, or bulk-download data from the Service
• Resell or redistribute data obtained from the Service without permission
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or its infrastructure
• Create multiple accounts to circumvent subscription requirements
• Abuse the in-app feedback form (it is rate-limited to a small number of reports per user per day)

6. Data Accuracy

The data provided by EcomSpy is collected from publicly available sources and is provided "as is". We make reasonable efforts to keep data accurate and up to date, but we do not guarantee the completeness, accuracy, or reliability of any data. Store information, ad counts, and scores may change at any time and may not reflect current real-time data.

7. Intellectual Property

The Service, including its design, features, and functionality, is owned by EcomSpy. Store data displayed on the platform is sourced from publicly available information and remains the property of the respective store owners.

8. Limitation of Liability

EcomSpy is provided "as is" without warranties of any kind. We are not liable for any damages arising from your use of the Service, including but not limited to business decisions made based on data provided by the Service.

9. Termination

We may suspend or terminate your access to the Service at any time, with or without cause. Upon termination, your right to use the Service ceases immediately. You may also delete your account at any time by contacting us.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated terms.

11. Contact

If you have questions about these Terms, contact us at support@ecomspy.se.